Articles

 301 redirects to www send me to a sign-up page

Problem Description Since WordPress is configured to respond at www.yourdomain.com and you've...

 404 error when trying to access an RSS feed

Although 404 errors are a general 'not found' error, in this particular case one of our clients...

 Billing and Payment Information

BaseHost supports Visa, MasterCard and AMEX credit card payments for our services. We do not...

 Configure firewall security settings for Quickbooks Desktop

Learn how to configure firewall security settings for QuickBooks Desktop. You may encounter...

 Email Migration

Email migration is a topic that comes up a lot with new clients. BaseHost utilises Office 365 for...

 How Do I Clear My Web Browser's Cache?

Google Chrome Click the wrench icon  in the top-right corner, next to the address bar. Select...

 How do I add money to my PayPal account?

To add money to your PayPal account from your bank account, you first need to have a PayPal...

 How do I change the PHP version?

Go to the Websites & Domains tab, click Hosting Settings, select the PHP support checkbox and...

 How do I disable PHP safe_mode?

Go to the Websites & Domains tab, click PHP Settings and set the safe_mode option to off. PHP...

 How do I enable PDO support?

PHP shipped with Plesk comes with the PDO extension pre-enabled, both on Linux and Windows.

 How do I enable SOAP support?

PHP shipped with Plesk for Linux comes with the SOAP extension pre-enabled. SOAP is disabled in...

 How do I enable mod_rewrite?

The mod_rewrite module is enabled by default in Apache that comes with Plesk for Linux. To make...

 How do I enable the IonCube loader?

PHP shipped with Plesk comes with the IonCube loader pre-installed and pre-enabled, both on Linux...

 How do I forward a domain to another that is hosted on the same account?

If you are looking to configure a domain to forward to another that you have hosted with us,...

 How long does it take you to respond to my ticket?

BaseHost prides itself on delivering fantastic customer service experiences in every interaction...

 I don't have Managed Services but I would like you to make a change to my site.

The simple answer to this is, no problem! We obviously have the expertise to make these changes...

 Media is not showing up in the WordPress Media Library

Problem DescriptionThis problem most often occurs when you have manually copied media using FTP...

 My application requires PHP Safe_Mode to be off

If your application requires the PHP safe_mode directive to be set to 'Off' then you can...

 My website will not work with the www prefix

If you opt to default to the www prefix, all requests for yourdomain.com will redirect to...

 On Paypal. how do I cancel an automatic payment I have with a merchant?

Here is how to cancel an automatic payment with a merchant Log in to your PayPal account....

 Paypal - How do I change the expiration date of my debit or credit card?

If your card is eligible for automatic updates with PayPal, PayPal may update the card for you...

 Paypal - How do I edit the billing address linked to my card?

Here's how you can change the billing address for your debit or credit card: Click Wallet at...

 Paypal - How do I link a bank account to my PayPal account?

Here’s how to link a bank account to your PayPal account: Click Wallet at the top of the page...

 Paypal - How do I link, remove or update a card?

Link a debit, credit or prepaid card From your PayPal app, here's how to link a card to your...

 Paypal - Why was my payment declined? Troubleshooting tips

There could be several different reasons you're seeing a decline error message or your payment...

 Policy of Suspension of Services

 Services may be suspended due to non-payment. Often a question that comes up if a customer...

 Website Billing

If you've chosen a website build from BaseHost, you have probably taken up the option to be...

 What if I need help managing my site?

As a web hosting customer, we're absolutely committed to providing you a cost-effective, and...

 Why can't I link a bank account to my PayPal account?

Here are some common issues you might encounter when linking a bank account: The bank account...

 Wordpress Site Migration

BaseHost specialises in Wordpress building and hosting. Our platform is setup with specialised...