What if I need help managing my site?

As a web hosting customer, we're absolutely committed to providing you a cost-effective, and reliable hosting platform for your web business. Our teams are responsible for making sure that our infrastructure is working as best it can at all times and to help guide you through using the tools in our environment. Our control panel is built to deliver self-service as much possible and we can certainly help you understand what the features do and how they work. Our standard hosting support doesn't include managing your website for you (i.e. updating files, changing text, troubleshooting plugin issues, etc). For this, you'd required a Managed Service plan which is run by a different team to the hosting support team and contains specialised people that are trained in Wordpress site building and management.
  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

Wordpress Site Migration

BaseHost specialises in Wordpress building and hosting. Our platform is setup with specialised...

Email Migration

Email migration is a topic that comes up a lot with new clients. BaseHost utilises Office 365 for...

Billing and Payment Information

BaseHost supports Visa, MasterCard and AMEX credit card payments for our services. We do not...

I don't have Managed Services but I would like you to make a change to my site.

The simple answer to this is, no problem! We obviously have the expertise to make these changes...

How long does it take you to respond to my ticket?

BaseHost prides itself on delivering fantastic customer service experiences in every interaction...